Personal Details::

Name :

* 

Email :

*
Reservation No :
   
SECTION-1: RESERVATION
For each item listed below, please tell us if we met your expectations. If something does not apply to your experience, please leave it blank.

Room Reservations
Better than Expected As Expected Less than Expected
Friendliness of reservation agent
Accuracy of reservation information upon check-in
Do you have any comments about your reservation experience?
SECTION-2: CHECK-IN
Welcome
Better than Expected As Expected Less than Expected
Bell/Door/Guest Services personnel friendly and helpful
Friendliness of front desk personnel
Efficient check-in
Confirmation of your personal preferences (i.e., wake-up call, newspaper)
Timeliness of luggage delivery
Do you have any comments about your arrival experience?
SECTION-3: ROOM FACILITIES
Hotel Room
Better than Expected As Expected Less than Expected
Room cleanliness
Bathroom cleanliness
Comfortable bed & furniture
Proper room lighting
Pleasant smell of room
Proper functioning of lights, TV, etc.
Proper functioning of heating/cooling/ventilation system
Shower quality
Quality of internet access
Satisfaction with internet charges
Phones/Voicemail clear and easy to use
Work area (Desk size and chair comfort)
Do you have any comments about your hotel room?
SECTION-4: CHECK-OUT
Have you checked out of the hotel yet?
Yes
No
Departure Services
Better than Expected As Expected Less than Expected
Front Desk/Check-Out personnel friendly, helpful, and efficient
Accuracy of hotel bill
Personal preferences were met (i.e.,wake-up call,newspaper)
Efficient check-out
Do you have any comments about your departure experience?
SECTION-5: BUSINESS CENTRE
Did you visit the Business Centre?
Yes
No

Which facilities did you use at the Business Centre?

Secretarial Services
Business/Meeting Facilities
Business Centre
Better than Expected As Expected Less than Expected
 
Service personnel
 
Room set up (Ability to meet needs)
 
Requests handled efficiently and professionally by Service personnel
 
Cleanliness of facilities
 
Business/Meeting facilities
 
SECTION-6: YOUR EXPERIENCE
General
Better than Expected As Expected Less than Expected
Overall condition of hotel
Secure and safe environment
Value for price
Employees' knowledge of hotel and facilities
Employees' 'can-do' attitude
Hotel telephones answered quickly
Do you have any additional comments?

How did we make you feel during your stay?
Better than Expected As Expected Less than Expected
Welcome
Important
Comfortable